Our computers are like our second brains. From the way we organize our folders to the funny screensaver of our last holiday away, traces of who we are can be found all over the screen. That’s why when we have computer problems, it feels disconcerting to let a stranger go crawling through the back-end of our “brains”. In the same way, you wouldn’t let just anyone your home! We want the most efficient and effective solution to our computer problems, yet we don’t want our “privacy” invaded.
Thankfully, computer tech support comes in many forms, from an on site helping hand, to friendly advice over the phone. Various programs are also available for IT staff to remotely log on to your computer and troubleshoot.
When it comes to computer tech support, friendly support is essential.
At the end of the day, having a go-to tech solution makes all the difference. Like on the show Who Wants A Millionaire, we all need to “phone a friend” sometimes. The benefits of consulting the same person/team include:
- You can rely on the same trustworthy person/team
- You can solve problems more efficiently because a dedicated person/team will know your systems and configurations
Never hesitate to ask about privacy and security procedures for your computer. Any reliable IT support company will be candid about the security measures they have in place to protect your privacy and get the job done!
How severe is your problem?
Your level of tech literacy as well as the severity of your computer problems determine the kind of support you need. Ask yourself:
- How quickly do I need this problem resolved?
- Is this computer problem work-related? Are you at risk of losing important documents?
- How many computers are affected by your problem?
So whether you choose help over the phone, via email, or in person, finding the right person for the job is crucial.
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